Terms & Conditions

Memencal is operated by ACL Software, a company registered in Belgium (VAT BE0798373841), reachable at [email protected] . In these terms, "we", "us" and "Memencal" mean ACL Software, and "you" means the customer using the service.

Memencal connects to a calendar feed you provide and sends SMS reminders to the people your appointments are with, shortly before each appointment. Features, limits and pricing tiers are described on our website and may evolve over time.

You must provide accurate registration information and keep your login credentials confidential. You are responsible for all activity that happens under your account. You must be at least 18 years old and able to enter into a binding contract.

You agree to use Memencal only for lawful purposes and not to:

• send spam, marketing or any message the recipient has not agreed to receive;
• upload calendar data you have no right to use;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the service;
• use the service in any way that breaches applicable law or the rights of others.

You are solely responsible for ensuring you have a lawful basis to contact the people whose phone numbers you provide, and that sending them appointment reminders complies with applicable law. You act as the data controller for your recipients’ personal data; Memencal acts as your processor, as described in our Privacy Policy. See our SMS Policy for the consent and opt-out rules that apply.

We handle opt-out requests automatically: once a recipient opts out, we stop sending them reminders. You must not attempt to circumvent an opt-out.

Paid plans are billed as described on our pricing page. Unless stated otherwise, prices are exclusive of VAT, which is added where applicable. You authorise us to charge the fees for the plan and any usage (such as additional SMS) you incur.

Fees are non-refundable except where required by law. We may change our prices with reasonable prior notice; changes do not apply to a billing period already paid for.

We may offer a free plan or a limited number of free reminders so you can try the service. Free allowances may change or be withdrawn, and may not be used to evade paid limits.

We process personal data in accordance with our Privacy Policy and applicable data-protection law. Where we process your clients’ data on your behalf, we do so as your processor; a data-processing agreement is available on request at [email protected] .

Memencal, including its software, design and content, belongs to ACL Software and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the service while these terms are in force. The data you provide remains yours.

We work to keep Memencal available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and perform maintenance, from time to time.

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties not expressly stated, including any implied warranty of fitness for a particular purpose. We are not responsible for missed appointments, undelivered messages caused by carriers or recipients, or the accuracy of the calendar data you provide.

To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, incidental or consequential damages. Nothing in these terms limits liability that cannot be limited under applicable law.

You may stop using the service and close your account at any time. We may suspend or terminate your access if you breach these terms or use the service unlawfully. On termination, your right to use the service ends and we will handle your data as described in our Privacy Policy.

These terms are governed by Belgian law. Any dispute relating to them is subject to the exclusive jurisdiction of the competent courts of Belgium, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

We may update these terms from time to time. When we make material changes we will update the "last updated" date above and, where appropriate, notify you. Continued use of the service after changes take effect means you accept the updated terms.

Questions about these terms? Contact ACL Software at [email protected] .